The first week of your program is dedicated to a mandatory orientation. During the orientation, we will cover everything from student support model, academic requirements to technology and campus resources. The hours of orientation may vary depending on the day and where you are located in the world. You will receive an orientation schedule and Zoom login as it gets closer to the start of the program.

About one week before orientation you will receive an email from accountservices@umassglobal.edu with the subject ‘Reset Your UMass Global Password’ (this will be sent to the email address you used when applying to ACL). To activate your student account, click on the link in the email then use this guide, which has step-by-step instructions to finish the setup of your student account and email. You must activate your UMG student account and email address as this will be where you can view your grades and order transcripts.

Please refer to your statement of fees to make the tuition payment. Instructions for payment, as well as a flywire link to submit the payment, will be included on that statement of fees as well as listed below.

Sponsored students or in-region customized program students can ignore this step.

To submit international and domestic ACH payments via American Collegiate Live’s Flywire portal:

• Flywire payment options include international wires, international credit cards, and other country specific payment options.
• Flywire guarantees the best exchange rates, offers 24/7 multilingual customer service, and provides payment tracking and an instant payment receipt.
• Flywire will be accepting U.S. bank accounts.

As part of the Live to Device experience, we recommend all students purchase a second monitor. The experience is designed to be optimized with the use of the second monitor. You can find recommended specifications to purchase the monitor here.

Download no later than one week prior to orientation Google Chrome is required for the use of UCommons. You will use UCommons, and therefore Google Chrome, for all of your Live lectures. You can download Google Chrome from the link here if you are in China, and the link here if you are anywhere outside of China.

ACTIVATE YOUR UCOMMONS ACCOUNT HERE

Complete your UCommons profile prior to orientation.

UCommons is the platform you will use for all Live lectures, assignments and course resources. Instructions on how to activate your UCommons account will be sent to your PERSONAL email about one week before your orientation.

Confirm your personal email address. Please ensure that the personal email address on file is the email address you would like to use for all technology account set-ups and where you wish to receive future communications. If you are unsure what personal email address is on file, please reach out to your Enrollment Services Advisor to confirm which address should be used.

Download Zoom no later than two weeks prior to orientation

In order to attend your orientation, you will need Zoom. Additionally, Zoom is the audio and video technology used as part of the AC Live experience. All students regardless of location will need to download the zoom app at zoom.us. You can access it here. You must use the US app downloaded here. With this Zoom app from the US you will be able to access all the Live lectures.

Register prior to orientation. Follow these instructions to register for Miro Whiteboard. Miro allows you to access an interactive whiteboard along with other important collaborative tools inside the UCommons platform.

Complete no later than one week prior to orientation. For a full list of requirements, recommended hardware, and helpful videos, click here.

To ensure the best experience for you and your fellow students, there are certain technology requirements you must follow. Please ensure that you have:

1. Either a Mac or Windows machine to participate in Live lectures. Please note that our technology is not compatible with phones or tablets.
2. A camera on your laptop—it is a requirement to be on video to get credit for class.
3. The Google Chrome browser
4. Headphones with a microphone
5. Strong bandwidth (ie internet speed). You can test your bandwidth here. Please ensure that your internet bandwidth is a minimum of:
   1. Receiving 1080p HD video requires 20.0 Mbps download speed.
   2. Sending 1080p HD video requires 10.0 Mbps upload speed.
   3. Note: Using a hotspot from your phone or tablet will not suffice.
6. A second monitor: A second monitor is recommended for all Live to Device students. Please refer to checklist item number 5 for more details.

Once you receive your course schedule, you will also get your textbook list. Please note the all textbooks will be available as e-books, and it is the responsibility of the student to purchase the textbooks. Depending on track, the cost for e-books generally ranges from about $200 to 400 total. Students enrolled in Tracks 2, 3, and 4 will pay for their English language textbooks along with their tuition. The cost of English textbooks is $225. All other course textbooks are purchased after receiving your schedule.